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Desktop Support

Last Updated on Friday, 06 March 2009 03:45 Written by Bryant Monday, 09 October 2006 16:46

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Job Title: Desktop Support

 

Typical Responsibilities / Skills

·         Responsible for Desktop, Laptop, Hardware, Printer, Telephone, Audio, Video, LAN and Software components installed on these devices

o    Imaging

o    Install & Upgrade

o    Analyse, Diagnose and Troubleshoot problem

o    Back up / Recover

o    User Access

·         May require MCSE, MCP, CNE, A+ type certifications

 

Key Words Examples:

Imaging, install, upgrade, analyse, diagnose, troubleshoot, desktop, laptop, hardware, printer, phone, LAN, desktop support, desktop technician

 

                        *** Desktop Support role is not only limited to SDLC or software project

*** Many companies have common role (actor) for Desktop Support, Helpdesk Support and Network Administrator and these titles are often used interchangeably at many companies